Privacy Policy

1. Data protection at a glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Please refer to our privacy policy, listed below this text, for detailed information on data protection.

Data collection on this website

Who is responsible for data collection on this website?

The processing of data on this website is carried out by the website operator. You can find their contact details in the „Information about the Data Controller“ section of this privacy policy.

How do we collect your data?

Your data is collected, firstly, when you tell us it. This can be, for example, data that you enter into a contact form.

Other data is automatically collected by our IT systems or collected with your consent when you visit the website. This primarily includes technical data (e.g., internet browser, operating system, or time of page access). The collection of this data occurs automatically as soon as you access this website.

How do we use your data?

Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyse your user behaviour. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders or other order requests.

What rights do you have regarding your data?

You always have the right to receive free information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can withdraw this consent at any time for the future. Furthermore, you have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the relevant supervisory authority.

You can contact us at any time regarding this and other data protection matters.

Analysis tools and third-party tools

When visiting this website, your browsing behaviour may be statistically analysed. This is done primarily with so-called analysis programmes.

Detailed information about these analysis programmes can be found in the following data protection declaration.

2. Hosting

We host the content of our website with the following provider:

Mittwald

The provider is Mittwald CM Service GmbH & Co. KG, Königsberger Straße 4-6, 32339 Espelkamp (hereinafter referred to as Mittwald).

See Mittwald's privacy policy for details. https://www.mittwald.de/datenschutz.

The use of Mittwald is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable possible presentation of our website. Where corresponding consent has been requested, processing is exclusively based on Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.

Order processing

We have entered into a Data Processing Agreement (DPA) for the use of the above-mentioned service. This is a legally required data protection agreement that ensures that they process the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Information and Mandatory Notice

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

By using this website, various personal data will be collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmission over the internet (e.g. in email communications) may be subject to security vulnerabilities. It is not possible to guarantee the complete protection of data from access by third parties.

Notice regarding the responsible body

The controller responsible for data processing on this website is:

HTM GmbH & Co. KG
Brüsselstraße 4
54516 Wittlich

Telephone: +49 (0) 6571 95896 0
info@htm-wartung.de

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

Storage duration

Unless a more specific retention period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing ceases to apply. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted, provided we have no other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods); in the latter case, deletion will occur after these reasons no longer apply.

General information on the legal bases for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) TDDDG. Consent can be revoked at any time. If your data is required for the fulfilment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of personal data

As part of our business activities, we collaborate with various external parties. This sometimes requires the transfer of personal data to these external parties. We only pass on personal data to external parties if it is necessary for the performance of a contract, if we are legally obliged to do so (e.g., transfer of data to tax authorities), if we have a legitimate interest in the transfer according to Art. 6(1)(f) GDPR, or if another legal basis permits the data transfer. When using processors, we only transfer our customers' personal data on the basis of a valid order processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your explicit consent. You can revoke consent that has already been given at any time. The lawfulness of data processing carried out up to the point of revocation shall remain unaffected by the revocation.

Right to object to data processing in special cases and to direct marketing (Art. 21 GDPR)

Where the processing of data is based on Art. 6(1)(e) or (f) of the GDPR, you have the right to object to the processing of your personal data at any time, for reasons arising from your particular situation; this also applies to profiling based on these provisions. You can find the respective legal basis on which processing is based in this privacy policy. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or the processing serves to establish, exercise or defend legal claims (objection pursuant to Art. 21(1) GDPR).

SHOULD YOUR PERSONAL DATA BE PROCESSED FOR DIRECT MARKETING PURPOSES, YOU SHALL HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING, INCLUDING PROFILING IN SO FAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT TO THE PROCESSING FOR DIRECT MARKETING PURPOSES, YOUR PERSONAL DATA SHALL NO LONGER BE PROCESSED FOR THESE PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right of complaint to the competent supervisory authority

In the event of infringements of the GDPR, data subjects shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State where they have their habitual residence, place of work or place of the alleged infringement. The right to complain shall be without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfilment of a contract handed over to you or a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place insofar as it is technically feasible.

Information, Rectification, and Deletion

You have the right to free information about your stored personal data, its origin and recipients, and the purpose of data processing at any time within the framework of the applicable legal provisions, and if applicable, a right to rectification or erasure of this data. You can contact us at any time for this purpose, as well as for further questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us regarding this at any time. The right to restrict processing exists in the following cases:

• If you dispute the accuracy of your personal data stored with us, we will generally need time to verify it. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
• If we no longer need your personal data, but you require it for the establishment, exercise or defence of legal claims, you have the right to request the restriction of the processing of your personal data, instead of its erasure.
• If you have lodged an objection under Article 21(1) of the GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – apart from its storage – only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the Union or of a Member State.

SSL or TLS encryption

This page uses SSL or TLS encryption for security reasons and to protect the transmission of sensitive content, such as orders or enquiries, that you send to us as the site operator. You can recognise an encrypted connection by the browser's address bar changing from „http://“ to „https://“ and by the padlock icon in your browser bar.

If SSL or TLS encryption is enabled, the data you send us cannot be read by third parties.

4. Data collection on this website

Biscuits

Our websites use so-called „cookies“. Cookies are small data packets and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.

Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).

Cookies serve various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping basket function or the display of videos). Other cookies can be used for analysing user behaviour or for advertising purposes.

Cookies that are necessary for the electronic communication process, to provide certain functionalities you require (e.g. for the shopping cart function), or for website optimisation (e.g. cookies for measuring web audience) (necessary cookies) will be stored based on Art. 6 Para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically flawless and optimised provision of its services. If consent has been requested for the storage of cookies and comparable recognition technologies, processing will be carried out exclusively based on this consent (Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDDG); consent can be revoked at any time.

You can set up your browser to inform you when cookies are being set, to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to activate the automatic deletion of cookies when you close the browser. The functionality of this website may be restricted when cookies are deactivated.

If further cookies and services are used on this website, you can find this information in this privacy policy.

Consent with Borlabs Cookie

Our website uses Borlabs Cookie consent technology to obtain your consent for the storage of certain cookies in your browser or for the use of certain technologies, and to document this in a data protection compliant manner. The provider of this technology is Borlabs GmbH, Hamburger Str. 11, 22083 Hamburg (hereinafter referred to as Borlabs).

When you visit our website, a Borlabs cookie is stored in your browser, which saves the consents you have given or the revocation of these consents. This data is not passed on to the provider of Borlabs Cookie.

The data collected will be stored until you request its deletion, you delete the Borlabs cookie yourself, or the purpose for data storage ceases to apply. Mandatory legal retention periods remain unaffected. Details on Borlabs Cookie data processing can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

The use of Borlabs Cookie Consent technology is for obtaining legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) GDPR.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Server request time
• IP address

A merging of this data with other data sources will not be carried out.

The collection of this data is based on Art. 6(1)(f) of the GDPR. The website operator has a legitimate interest in the technically flawless presentation and optimisation of its website – for this purpose, the server log files must be collected.

Contact Form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing your enquiry and in case of follow-up questions. We will not pass this data on without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR, provided your enquiry relates to the performance of a contract or is necessary for pre-contractual measures. In all other cases, processing is based on our legitimate interest in efficiently handling enquiries directed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this was requested; consent can be withdrawn at any time.

The data you enter into the contact form will be stored by us until you request its deletion, revoke your consent for storage, or the purpose for data storage ceases to apply (e.g. after your enquiry has been fully processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Enquiry by email, telephone or fax

If you contact us by email, telephone or fax, your request, including any personal data arising from it (name, query), will be stored and processed by us for the purpose of handling your enquiry. We will not pass this data on without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR, provided your enquiry relates to the performance of a contract or is necessary for pre-contractual measures. In all other cases, processing is based on our legitimate interest in efficiently handling enquiries directed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this was requested; consent can be withdrawn at any time.

The data you send to us via contact requests will remain with us until you request its erasure, withdraw your consent for storage, or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions, particularly statutory retention periods, remain unaffected.

5. Analysis Tools and Advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows website operators to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, time spent on site, operating systems used, and the user's origin. This data is assigned to the user's respective end device. An assignment to a user ID does not take place.

Furthermore, with Google Analytics we can record, among other things, your mouse and scroll movements and clicks. Google Analytics also uses various modelling approaches to supplement the data collected and employs machine learning technologies for data analysis.

Google Analytics uses technologies that enable user recognition for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is typically transmitted to and stored on a Google server in the USA.

The use of this service is based on your consent according to Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be withdrawn at any time.

Data transfer to the USA is based on the EU Commission's Standard Contractual Clauses. For details, please see here: https://business.safety.google/adscontrollerterms/sccs/.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards for data processing in the US. Any company certified under the DPF commits to adhering to these data protection standards. Further information on this can be found from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

IP anonymisation

Google Analytics IP anonymisation is activated. This means your IP address will be shortened by Google within member states of the European Union or other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide further services to the website operator related to website use and internet use. The IP address transmitted by your browser within the scope of Google Analytics will not be combined with other Google data.

Browser Plug-in

You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

For more information on how Google Analytics handles user data, please see Google's Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order processing

We have concluded a contract for order processing with Google and are fully implementing the strict requirements of the German data protection authorities for the use of Google Analytics.

Microsoft Clarity

This website uses Microsoft Clarity. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland., https://learn.microsoft.com/en-us/clarity/faq (hereinafter referred to as „Microsoft Clarity“).

Microsoft Clarity is a tool for analysing user behaviour on this website. Microsoft Clarity specifically records mouse movements and creates a graphical representation of which parts of the website users scroll to most frequently (heatmaps). Microsoft Clarity can also record sessions, allowing us to view page usage in the form of videos. Furthermore, we receive information about general user behaviour within our website.

Microsoft Clarity uses technologies that enable user recognition for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). Your personal data will be stored on Microsoft's servers (Microsoft Azure Cloud Service) in the USA.

Where consent has been obtained, the above-mentioned service is used exclusively on the basis of Art. 6(1)(a) GDPR and § 25 TDDDG. Consent can be withdrawn at any time. Where consent has not been obtained, this service is used on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in effective user analysis.

You can find more details on Microsoft Clarity's data protection here: https://docs.microsoft.com/en-us/clarity/faq.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards for data processing in the US. Any company certified under the DPF commits to adhering to these data protection standards. Further information on this can be found from the provider at the following link: https://www.dataprivacyframework.gov/participant/6474.

Order processing

We have entered into a Data Processing Agreement (DPA) for the use of the above-mentioned service. This is a legally required data protection agreement that ensures that they process the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

6. Plugins and Tools

Google Fonts (local hosting)

This page uses so-called Google Fonts, provided by Google, for a consistent display of fonts. The Google Fonts are installed locally. No connection to Google's servers is made.

Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Font Awesome (Local Hosting)

This page uses Font Awesome for a consistent display of fonts. Font Awesome is installed locally. No connection is made to Fonticons, Inc. servers.

For further information about Font Awesome, please refer to the Font Awesome Privacy Policy at: https://fontawesome.com/privacy.